Returns and Refund Policy

Last updated: 2023

Thank you for shopping with the M Square Family.

We want to ensure that you have a satisfying shopping experience with us. If, for any reason, you are not entirely pleased with your purchase, we're here to help. Please review our policy on returns and refunds below.

Returns

We do not offer returns on custom-printed items unless the item arrives damaged or is the wrong size or color.

You have 14 days from the date of purchase to return an item to us. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact our customer support team at [email protected] or 435 374-2289 to request a Return Merchandise Authorization (RMA) number. We will provide you with instructions on how to proceed with the return.

Please do not send your purchase back to the manufacturer.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a few days, depending on your card issuer's policies.

Mistake

If you received an item for another size, color, or product, please contact our customer support team to request an exchange. We will guide you through the process and provide the necessary instructions.

Shipping

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Returns and Refund Policy, please get in touch with us:

• Email: [email protected]
• Phone: 435 374-2289

Changes to this Policy

The M Square Family reserves the right to modify or update this Returns and Refund Policy any time. We recommend reviewing this policy periodically to stay informed about our practices.