Shipping Policy

 Comprehensive Information Regarding Shipping and Order Expectations

 We understand that a seamless shopping experience involves exceptional products and clear communication about shipping procedures and potential delays.

Shipping Days and Holidays:

Our shipping operations typically occur from Monday to Friday. While we strive to process and dispatch orders promptly during these days, please be aware that our shipping services do not operate on weekends or public holidays.

Weekend and Holiday Deliveries:

Unfortunately, deliveries are not scheduled for weekends or holidays. Orders placed on Fridays, weekends, or public holidays will be processed on the next business day. We appreciate your understanding in this matter.

High Order Volume Situations:

During periods of high order volumes, we understand the importance of setting realistic expectations. If we anticipate delays due to increased demand or unforeseen circumstances, we will communicate this information transparently on our website and through email notifications.

Expectations During High Order Volumes:

In the event of a high volume of orders, we diligently work to fulfill and dispatch your order as quickly as possible. However, you may experience a slight delay in receiving your tracking information or the delivery itself.

Communication of Changes:

Our commitment to transparent communication means that any changes to shipping times or delays will be communicated to you proactively. You will receive email notifications providing details on the status of your order, including tracking information and any relevant updates.

How to Stay Informed:

To stay informed about the status of your order and any potential delays, please ensure that your contact information is accurate in your account settings. Additionally, regularly check your email, including spam or promotions folders, for updates from us.

We value your understanding and patience. Our customer support team is available if you have specific concerns about your order or want personalized assistance. Feel free to reply to this email or contact us at 

The M Square Family

650 S 100 E H205

Logan, Utah 84321

Phone: (435) 374-2289

[email protected]

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7-10 business days.

You will typically receive a tracking number within ten days of ordering.

Shipping rates and delivery estimates

Due to high demand, some of our products or items may take up to 2-3 weeks for delivery.

Shipment to P.O. boxes or APO/FPO addresses

We do deliver to P.O.Boxes. However, APO/FPO addresses may be returned as undeliverable, so please use them at all residential addresses.

Shipment confirmation and order tracking

You will typically receive a tracking number within ten days of ordering.

Customs, duties, and taxes

The M Square Family is not responsible for customs and taxes associated with your order. The customer is responsible for any fees imposed during or after shipping, including tariffs and taxes.

Damages

If You Received a Damaged Order:

We understand that receiving a damaged order can be frustrating, and we're here to assist you promptly. If you find that your order has arrived in less-than-perfect condition, please follow these steps:

1. Contact Support:
2. Reach out to our dedicated support team at [email protected]. Provide detailed information about the damage, including your order number and a description of the issue. We highly recommend taking a photo upon arrival.
3. Contact the Shipment Carrier:
4. Additionally, we recommend contacting the shipment carrier directly to report the damage. They may initiate an investigation into the handling of the package during transit.
5. File a Claim:
6. If you contact our support team, they will guide you through filing a claim for the damaged items. If you prefer, you can also file a claim directly with the shipment carrier.
7. Safe Packaging and Goods:
8. Please save all packaging materials and the damaged goods. These may be required during the claims process to assess the extent of the damage.

Our goal is to resolve this matter for you as quickly as possible. Following these steps, you help us gather the necessary information to initiate the claims process and ensure a smoother resolution.

If you have any further questions or concerns, please get in touch with our support team anytime. We appreciate your cooperation and apologize for any inconvenience caused.

International Shipping Policy

International shipping rates will vary but will be, at minimum, an extra $10+ for shipping intentional shipments to addresses outside of the USA, which may take up to 4 weeks to arrive.

Returns Policy

We do not offer returns on custom-printed items unless the item arrives damaged or is the wrong size.

The case will be reviewed on a case-by-case basis. If you have questions, please email us at [email protected]